Before you buy
Frequently asked
The questions we hear most about carrying EVA every day.
How loud is EVA’s alarm?
EVA’s alarm reaches 130 dB, about as loud as a jet engine heard from close range. It’s intentionally piercing: enough to disorient someone up close and pull attention from across a street, platform or car park.
Do I need to unlock my phone to use EVA?
No. EVA pairs with your phone over Bluetooth, so pulling the handle triggers everything instantly, no unlocking, no opening an app. Your phone just needs to be within Bluetooth range to share your live location and notify your contacts.
How long does the battery last?
A full charge lasts several weeks of everyday carry. EVA recharges over USB-C in a couple of hours, and the app lets you know when the battery is running low, so it’s ready whenever you are.
Is EVA waterproof?
EVA is splash- and rain-resistant, so everyday carry, a sudden downpour or a sweaty run are no problem. It isn’t built for swimming or being fully submerged, so keep it out of the pool and the bath.
What if I pull the handle by accident?
Activating EVA takes a deliberate pull of the handle, so it won’t go off on its own in your bag or pocket. If you ever set it off by mistake, you can stop it in seconds, no awkward false alarms on the bus.
Does EVA work without my phone?
Yes. The 130 dB alarm and the built-in flashlight work entirely on their own, no phone, no app, no signal needed. Pair a phone only when you want the extras: live location sharing and automatic alerts to your contacts.
Why EVA?
Where others sell a single-use gadget, EVA is a complete safety experience, hardware, app and a real partnership with the communities we serve. It’s not something you buy once and forget; it’s protection that keeps getting stronger over time.
Do you donate to any causes?
Yes. A share of our profits goes to organisations working to prevent harassment and violence, and to support the people affected by it. We’re finalising those partnerships now to make sure the impact is real, and we’ll share the official announcement soon.
Who is EVA made for?
EVA is for anyone who sometimes travels, walks, trains, studies or works alone, especially late at night or in unfamiliar places. If you’ve ever wanted a little more reassurance on the way home, it’s made for you.
When should I use EVA?
Use EVA whenever you feel unsafe or in immediate danger, it’s there to draw attention and bring people to your side fast. It’s an extra layer of safety, not a replacement for the emergency services, so call 112 too whenever you can.
Where are your products manufactured?
EVA devices are made by a certified manufacturing partner, then finished and quality-checked before they’re shipped to you, so every device that reaches your hands has been through the same careful checks.
When will the EVA app be available?
The app is in development and lands roughly eight weeks after our launch. Once it’s live you’ll manage emergency contacts, trigger alerts and unlock extra safety features right from your phone. We’ll email every customer the moment it’s ready.
Returns
Returns & refunds
14-day returns, refunds and EU cancellation — all routed to info@eva-alert.com.
Can I return EVA if it’s not the right fit?
Yes. You have 14 days from the day your order arrives to start a return, as long as EVA comes back unused and in its original packaging. Email us first at info@eva-alert.com and we’ll get it started.
How do I start a return?
Email info@eva-alert.com with your order details and we’ll approve your return and walk you through the next steps. Please wait for approval before sending anything back — unapproved returns can’t be accepted.
When will I get my refund?
Once we’ve received and checked your return, your refund goes back to your original payment method within 10 business days. If it’s been more than 7 business days since we approved your return and you still haven’t seen it, email info@eva-alert.com and we’ll chase it for you.
I’m in the EU. Is there a cooling-off period?
Yes. If you’re ordering from the EU, you can cancel within 3 days of receiving your order without giving a reason, just reach out to customercare@eva-alert.com to arrange it.
Are there items that can’t be returned?
A few things can’t be returned, for hygiene, safety or legal reasons:
- Custom or personalised products
- Personal care and hygiene items
- Hazardous materials, flammable liquids or gases
- Sale items and gift cards
My EVA arrived damaged or faulty, what should I do?
Let us know as soon as you spot it. Email customercare@eva-alert.com with your order number and a photo if you can, and we’ll sort out a replacement or refund right away.
What is covered by the warranty?
Anything down to materials or manufacturing. If something’s wrong with your device that wasn’t caused by wear, accidental damage or misuse, we’ll replace it.
How do I request a warranty replacement?
Email info@eva-alert.com with your order number and a short description of what’s happening, photos or a short video really help. We’ll take it from there.
Do I need proof of purchase?
Yes, a confirmation email, receipt or order number is all we need to get started.
How do I get in touch?
Email us at customercare@eva-alert.com, that’s the fastest way to reach the team. You can also message us on Instagram or TikTok (@eva.alert), or find us on LinkedIn as EVA-alert.
Is there a minimum age to buy EVA?
You’ll need to be the age of majority in your country to place an order, or have a parent or guardian’s consent. Younger users are welcome to carry EVA with a guardian’s permission.
Support & policies
Policies & support
Anything we haven’t covered? Email us at info@eva-alert.com and we’ll help.
Can I return EVA if it’s not the right fit?
Yes. You have 14 days from the day your order arrives to start a return. EVA just needs to come back unused, unworn and in its original packaging, with your order confirmation or receipt as proof of purchase. Email us first at customercare@eva-alert.com, returns sent without prior approval can’t be accepted.
How do I start a return?
Email customercare@eva-alert.com with your order details and we’ll approve your return and walk you through the next steps. In some cases we’ll send you a return shipping label. Approved returns go to: Rimco Fulfilment, Fluorietweg 14B, 1812 RR Alkmaar, The Netherlands.
When will I get my refund?
Once we’ve received and checked your return, your refund goes back to your original payment method within 10 business days. If it’s been more than 7 business days since we approved your return and you still haven’t seen it, email customercare@eva-alert.com and we’ll chase it for you.
I’m in the EU. Is there a cooling-off period?
Yes. If you’re ordering from the EU, you can cancel within 3 days of receiving your order without giving a reason. Just reach out to customercare@eva-alert.com to arrange it.
Are there items that can’t be returned?
A few things can’t be returned, for hygiene, safety or legal reasons:
- Custom or personalised products
- Personal care and hygiene items
- Hazardous materials, flammable liquids or gases
- Sale items and gift cards
My EVA arrived damaged or faulty — what should I do?
Let us know as soon as you spot it. Email customercare@eva-alert.com with your order number and a photo if you can, and we’ll sort out a replacement or refund right away.
What information does EVA collect, and why?
We collect what we need to get your order to you and keep your account working: your contact and delivery details, payment information, order history, and basic device and usage data. We use it to fulfil orders, provide support, keep the service secure, and, only if you’ve opted in, send you updates by email.
Do you sell my data?
We never sell your location data or use it for advertising. We do share some information with the partners who help us run the store, our payment processor, fulfilment and analytics providers, and with marketing partners for personalised ads. You can opt out of data sharing for targeted advertising at any time by emailing customercare@eva-alert.com.
Who can see my location?
Only the trusted contacts you choose, and only during an active alert. EVA uses background location so those contacts can see your live position in an emergency even if the app is closed and you can turn that permission off anytime in your device settings. Your location is never used for advertising or sold.
How do I access, correct or delete my data?
Email customercare@eva-alert.com and we’ll help you access, correct, delete or export your personal information, or restrict how it’s used. To stop marketing emails, just use the unsubscribe link at the bottom of any message.
How do I get in touch?
Email us at customercare@eva-alert.com that’s the fastest way to reach the team. You can also message us on Instagram or TikTok (@eva.alert), or find us on LinkedIn as EVA-alert.
Is there a minimum age to buy EVA?
You’ll need to be the age of majority in your country to place an order, or have a parent or guardian’s consent. Younger users are welcome to carry EVA with a guardian’s permission.
How loud is EVA’s alarm?
EVA’s alarm reaches 130 dB, about as loud as a jet engine heard from close range. It’s intentionally piercing: enough to disorient someone up close and pull attention from across a street, platform or car park.
How long does the battery last?
A full charge lasts several weeks of everyday carry. EVA recharges over USB-C in a couple of hours, and the app lets you know when the battery is running low, so it’s ready whenever you are.
Is EVA waterproof?
EVA is splash- and rain-resistant, so everyday carry, a sudden downpour or a sweaty run are no problem. It isn’t built for swimming or being fully submerged, so keep it out of the pool and the bath.
What is the Bluetooth range?
Around 10–15 metres, depending on your surroundings. If your phone slips out of range the alarm still sounds, only the location alerts wait until Bluetooth reconnects.
Why use the EVA app?
The device protects you on its own; the app helps the people around you support you. With it you can share live location with your emergency contacts, trigger automatic alerts when EVA is activated, choose exactly who gets notified, and check in on your journey home. The device gives you instant protection, the app helps others have your back.
When will the EVA app be available?
The app is in development and lands roughly eight weeks after our launch. Once it’s live you’ll manage emergency contacts, trigger alerts and unlock extra safety features right from your phone. We’ll email every customer the moment it’s ready.
Do I need the app to stay protected?
No. EVA’s alarm and flashlight work fully offline, with no phone and no app. The app simply adds location sharing and automatic contact alerts on top, handy extras, never a requirement.
How much does shipping cost?
Shipping is calculated at checkout and depends on where it’s going. Some partner promotions include free or discounted shipping, you’ll always see the exact cost before you pay.
How soon will my order ship?
Orders are prepared and dispatched by our fulfilment partner, and your delivery estimate shows at checkout based on your destination. As soon as it’s on its way, you’ll get a tracking email so you can follow it to your door.
Where are your products manufactured?
EVA devices are made by a certified manufacturing partner, then finished and quality-checked before they’re shipped to you, so every device that reaches your hands has been through the same careful checks.
Privacy
Privacy & location
Who sees your location, what we collect, and your control over it.
Who can see my location?
Only the trusted contacts you choose, and only during an active alert. EVA doesn’t track you in the background, your location stays private until you decide to share it, and it’s never sold or used for advertising.
Can the police see my location when I call?
Yes. When you call 112, your location is shared automatically with the emergency services so operators can find you quickly. They can confirm it with you and call back if the connection drops.
What information does EVA collect, and why?
We collect what we need to get your order to you and keep your account working: your contact and delivery details, payment information, order history, and basic device and usage data. We use it to fulfil orders, provide support, keep the service secure, and only if you’ve opted in, send you updates by email.
Do you sell my data?
We never sell your location data or use it for advertising. We do share some information with the partners who help us run the store, payment, fulfilment and analytics providers, and you can opt out of data sharing for targeted advertising any time by emailing customercare@eva-alert.com.
How do I access, correct or delete my data?
Email customercare@eva-alert.com and we’ll help you access, correct, delete or export your personal information, or restrict how it’s used. To stop marketing emails, use the unsubscribe link at the bottom of any message.