Terms of Service

Last updated: [03-07-2026]

These Terms of Service apply to every offer made by EVA Alert and to every contract concluded between EVA Alert and you. Please read them carefully before you place an order. By placing an order, you agree to these terms. We make the text of these terms available electronically before the contract is concluded, in a way that lets you save it easily.

Article 1. Definitions

In these terms, the following definitions apply:

• Company: Savoie B.V., trading under the name EVA Alert, registered with the Dutch Chamber of Commerce under number 85256331, VAT number NL863563557B01.
• Webshop: the online store offered through eva-alert.com.
• Customer: the person or party who places an order through the webshop or who is in negotiation with the Company about a contract.
• Consumer: the natural person who is not acting for purposes relating to their trade, business, craft or profession.
• Contract: any agreement between the Company and the customer for the supply of products.
• Distance contract: a contract concluded exclusively through electronic means.
• Product: the physical EVA Alert device and any other items offered through the webshop.
• In writing: communication by email or another durable medium.
• Cooling-off period: the period within which the consumer can use the right of withdrawal.

Article 2. Company details

Trade name: EVA Alert
Company: Savoie B.V.
Chamber of Commerce number: 85256331
VAT number: NL863563557B01
Customer service: customercare@eva-alert.com
General and partnerships: info@eva-alert.com
Website: eva-alert.com

Article 3. General provisions

3.1 These terms apply to every offer made by the Company and to every contract concluded between the Company and the customer.

3.2 Before the contract is concluded, the text of these terms is made available electronically in a way that allows you to save it easily. If this is not reasonably possible, the Company indicates where the terms can be viewed electronically and sends them free of charge on request.

3.3 Deviations from or additions to these terms are only valid if agreed in writing.

3.4 If the Company does not always require strict compliance with these terms, this does not mean that the provisions do not apply, or that the Company loses the right to require strict compliance in other cases.

3.5 If any provision of these terms is or becomes void or is annulled, the other provisions stay in full force. In that case the Company and the customer agree a new provision that matches the purpose and intent of the original as closely as possible.

3.6 The Company may engage third parties for the performance of the contract.

3.7 Separate terms apply to the use of the mobile application and the device. Where those separate terms conflict with these terms, the separate terms take priority for that part.

Article 4. The offer and the products

4.1 All products offered in the webshop are subject to availability.

4.2 Each offer contains a complete and accurate description of the products on sale. The Company describes the products as accurately as possible, but minor differences in colour, size, weight or finish can occur and do not bind the Company.

4.3 Obvious mistakes or errors, including a price shown incorrectly, do not bind the Company. If you have doubts about a price or an offer, please contact customercare@eva-alert.com.

4.4 The Company may limit an offer, discount or promotion to a set period, to available stock, or to a specific customer group, as stated on the website.

Article 5. The contract

5.1 The contract is concluded at the moment you complete an order through the webshop and the payment is authorised through one of the available payment methods.

5.2 The Company confirms receipt of the order by email. This confirmation is evidence of the contract.

5.3 The Company takes appropriate technical and organisational measures to secure the electronic transfer of data and provides a safe web environment and secure payment methods.

5.4 The Company may decide not to perform a contract, for example where there is reasonable doubt that the customer can meet their obligations, or in the case of suspected fraud or misuse. If the Company refuses an order, it informs the customer in writing within a reasonable period after the order is placed.

Article 6. Customer obligations

6.1 You make sure that the details you give the Company, including your name, delivery address, billing address and payment details, are complete, correct and up to date.

6.2 The Company is not obliged to check the accuracy of the details you provide. Any cost or delay that results from incorrect, incomplete or late details is yours.

6.3 You inform the Company without delay of any change that is relevant to the performance of the contract, such as a change of address.

Article 7. The price

7.1 The prices stated in the offer are in euros and include VAT, unless stated otherwise, and exclude shipping costs unless stated otherwise.

7.2 Shipping costs are stated clearly before the contract is concluded.

7.3 During the period stated in the offer, prices are not increased, except for changes that result from a change in VAT rates.

7.4 All prices are subject to obvious typing and calculation errors.

Article 8. Payment

8.1 Payment is made at checkout through one of the payment methods offered in the webshop, unless agreed otherwise in writing.

8.2 You must report any error in the payment details you have provided without delay.

8.3 If you do not meet your payment obligation on time, the Company notifies you and gives you a period of 14 days to still pay. If payment is not made within this period, you are in default and the Company may charge statutory interest and reasonable collection costs as permitted by law.

Article 9. Delivery and performance

9.1 The Company takes the greatest possible care when receiving and carrying out orders.

9.2 The place of delivery is the address you have given the Company at checkout.

9.3 The Company carries out accepted orders promptly, and at the latest within 30 days, unless another period has been agreed. Stated delivery times are an indication and are not guaranteed.

9.4 The risk of damage or loss passes to you at the moment of delivery, except where mandatory law states otherwise.

9.5 If you refuse delivery or do not provide the information needed for delivery, the Company may charge the resulting costs of a renewed delivery attempt.

Article 10. Right of withdrawal

10.1 As a consumer, you may cancel a distance contract without giving a reason within 14 days. This period starts on the day after you, or a third party you have appointed who is not the carrier, receive the product.

10.2 If an order is made up of several products with different delivery dates, the period starts on the day you receive the last product.

10.3 During the cooling-off period, you handle the product and packaging with care. You only unpack or use the product as far as needed to establish its nature and features, as you would be allowed to do in a physical store.

10.4 The right of withdrawal does not apply if you are not a consumer.

10.5 The right of withdrawal does not apply to, among other things:

• products made to order or personalised;
• sealed products that are not suitable to be returned for reasons of health protection or hygiene, where the seal has been broken after delivery;
• hazardous materials or flammable substances;
• discounted or sale items, as far as permitted by law;
• gift cards.

Article 11. Using the right of withdrawal and the costs

11.1 You report the withdrawal within the cooling-off period using the model withdrawal form or another clear statement, addressed to customercare@eva-alert.com or info@eva-alert.com.

11.2 You return the product within 14 days of reporting the withdrawal, with all supplied accessories, in its original condition and packaging where reasonably possible, following the return instructions you receive after you report it.

11.3 The direct cost of returning the product is yours, unless stated otherwise or unless the Company provides a return label.

11.4 You are liable for any reduction in value that results from handling the product beyond what is allowed in article 10. The risk and the burden of proof for the correct and timely use of the right of withdrawal rest with you.

Article 12. Obligations on withdrawal

12.1 After withdrawal, the Company refunds all payments you have made, including the standard delivery cost, within 14 days of the day you reported the withdrawal.

12.2 If you chose a delivery method that is more expensive than the cheapest standard option, the Company does not have to refund the extra cost of that method.

12.3 The Company may wait to refund until it has received the product, or until you have shown that you have returned the product, whichever is earlier.

12.4 The Company refunds using the same payment method you used, unless agreed otherwise. No costs are charged for the refund.

Article 13. Conformity and legal guarantee

13.1 The Company guarantees that the products meet the contract, the specifications stated in the offer and the legal requirements that exist at the time the contract is concluded.

13.2 You hold the legal rights and claims that follow from non-conformity. Any commercial or manufacturer guarantee does not affect these legal rights.

Article 14. Complaints and defective products

14.1 Complaints about the performance of the contract should be submitted to the Company in full and with a clear description, within a reasonable time, through customercare@eva-alert.com.

14.2 If your product is damaged, faulty or wrongly delivered, please report it to us promptly through customercare@eva-alert.com, stating your order number and a clear description, so we can offer a suitable solution.

14.3 Complaints are answered within 14 days. If a longer processing time is expected, you receive an acknowledgement of receipt with an indication of the period.

14.4 You can also submit a dispute through the European ODR platform at ec.europa.eu/consumers/odr.

Article 15. Liability

15.1 Where you are a consumer, the total liability of the Company is limited to the value of the relevant order, except where mandatory law provides for wider liability.

15.2 The liability of the Company is not excluded or limited in the case of intent or deliberate recklessness on the part of the Company, or where exclusion is not permitted by mandatory law.

15.3 The Company is not liable for damage that results from incorrect or incomplete information you have provided, or from information you provided too late.

15.4 The Company is not an emergency service and does not guarantee safety. The products and services support personal safety, but do not prevent incidents or harm. A separate safety disclaimer applies to the use of the app and the device. In an emergency, always call 112.

15.5 Any claim for compensation against the Company lapses 12 months after the claim arose, except where mandatory law provides for a longer period.

Article 16. Force majeure

16.1 The Company is not required to meet an obligation if it is prevented from doing so by circumstances beyond its control. Such circumstances include, among others, failure by suppliers or other third parties, power or network outages, computer viruses, extreme weather, fire, war, pandemics, epidemics, quarantine measures, strikes, government measures and transport breakdowns.

16.2 During a force majeure situation, the obligations of the Company are suspended. If the situation lasts longer than 30 days, both you and the Company may cancel the contract in writing, in whole or in part, without any duty to pay compensation.

Article 17. Retention of title

17.1 The products remain the property of the Company until you have paid in full everything you owe under the contract. Until then, you may not pledge the products or allow any third party to gain a right to them.

Article 18. Intellectual property

18.1 All intellectual property rights in the website, the webshop, the products and their content belong to the Company or its licensors. Nothing in these terms transfers any of these rights to you.

18.2 You may not copy, reproduce or make public any part of the website or its content without the prior written consent of the Company.

Article 19. Transfer

19.1 You may not transfer your rights and obligations under the contract to a third party without the prior written consent of the Company.

19.2 The Company may transfer its rights and obligations under the contract to a third party. If you are a consumer, you may cancel the contract if such a transfer takes place.

Article 20. Amendment of these terms

20.1 The Company may change or add to these terms. The Company gives notice of any change in good time.

20.2 At least 30 days pass between the notice and the date the changed terms take effect. If you are a consumer, you may refuse the change or cancel the contract, unless the change is based on a valid reason such as a change in the law.

Article 21. Survival

21.1 Provisions of these terms and the contract that are intended to remain in effect after the contract ends continue to apply in full after the contract has ended.

Article 22. Governing law and disputes

22.1 Dutch law applies exclusively to contracts between the Company and the customer. Mandatory consumer protection rules of the country where you live continue to apply.

22.2 The Company and the customer try to resolve any dispute by consultation first. Where a dispute is brought before a court, it is submitted to the competent Dutch court, without prejudice to any mandatory right of a consumer to bring the matter before another competent court.

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Savoie B.V., trading as EVA Alert. Chamber of Commerce 85256331. eva-alert.com