Shipping policy

Shipping and delivery

Our fulfilment partner, Rimco Fulfilment, processes and ships your order from the Netherlands. Below is what you can expect. The exact shipping cost is shown at checkout before you pay.

1. Processing your order

After ordering, you will receive an email confirmation. We process accepted orders promptly and within 30 days, unless another period has been agreed. If we cannot meet the expected dispatch date, we will let you know.

Pre-orders: the stated availability or dispatch date takes priority over regular delivery times. If your order contains a pre-order, we will ship the entire order together once it is available.

2. Estimated delivery times for available products

Netherlands: orders placed Monday to Friday before 23:00 usually arrive the next day. Weekend orders placed before Sunday 23:00 usually arrive on Monday. No Sunday delivery.
Belgium: weekday orders before 20:30 usually arrive the next day. Weekend orders usually arrive on Tuesday.
Germany: 1–2 business days.
France: 2–3 business days.
Other European destinations: usually 2–5 business days, depending on the country.
United Kingdom: 3–4 business days.
Other destinations outside the EU: times vary by country. Contact customercare@eva-alert.com for an estimate.

The weekday processing cut-off for the listed European destinations other than the Netherlands and Belgium is 17:00. For destinations outside the EU, it is 20:30. Orders received after the applicable cut-off are processed on the next processing day.

These are estimates rather than guarantees. Busy periods, public holidays, carriers and customs may cause delays. See Rimco’s delivery times for country details. Exceeding an estimated delivery time does not give a right to compensation, except where mandatory law provides otherwise.

3. Shipping costs and destinations

Shipping costs depend on your delivery address and are displayed before payment. We offer free shipping within the Netherlands on orders from €50. The countries available at checkout are the destinations we currently ship to.

4. Tracking your parcel

Once your order is dispatched, you will receive a shipping confirmation with a tracking link. If an order is sent in several parcels, you may receive more than one link.

5. Delivery and risk

We deliver to the address you provide. Please check that it is complete and correct. We are not responsible for delivery to an incorrect address you supplied. The risk of damage or loss passes to you on delivery, except where mandatory law states otherwise.

If you are not home or delivery is unsuccessful, the carrier follows its normal process, such as another attempt, delivery to a neighbour, or a collection point.

6. Delayed or missing parcels

If your parcel is delayed, appears lost or has not arrived, email customercare@eva-alert.com. We will work with the carrier to find a solution. If an undeliverable parcel is returned to us, we will contact you to arrange another delivery or a refund.

7. Customs and import duties

Orders outside the EU may incur import duties, taxes or customs charges. These are your responsibility and are not included in the order or shipping cost. Customs delays are outside our control.