Return and Refund Policy

EVA Alert extends the return period to 30 days after receipt. Register your return within these 30 days. Your statutory rights remain unaffected.

Last updated: 14 October 2026

This return and refund policy explains how you can return a product bought in the EVA Alert webshop and how we handle refunds. This policy does not affect your statutory rights as a consumer, including the right of withdrawal and the legal guarantee.

Article 1. Right of withdrawal and return period

1.1 By purchasing a product in our webshop, a distance contract is concluded. As a consumer, you have the right to dissolve this contract, without giving a reason, within a period of thirty (30) days.

1.2 This period begins on the day after you, or a third party designated by you who is not the carrier, has received the product. If your order is made up of several products that are delivered separately, the period begins on the day you receive the last product.

1.3 To use your right of withdrawal within this period, you register your return in advance in line with Article 4. EVA Alert is entitled to amend these return conditions. The version that applies is the one published on the website at the time of your order.

Article 2. Conditions for a return

2.1 To qualify for a return, the product must be returned undamaged and unused, in its original condition, with all supplied accessories, and in its original packaging where reasonably possible.

2.2 You return the product together with a proof of purchase, such as your order number or order confirmation.

2.3 During the cooling-off period, you handle the product and packaging with care. You only unpack or use the product as far as needed to establish its nature and features, as you would be allowed to do in a physical store. You are liable for any reduction in value that results from handling beyond this.

2.4 EVA Alert keeps the right to assess each returned product individually and to refuse a return that does not meet these conditions. If a product that does not meet these conditions is returned anyway, costs may be charged, the amount of which is determined by EVA Alert, as far as permitted by law.

Article 3. Exclusions from the right of withdrawal

3.1 In line with applicable law, the right of withdrawal does not apply to:

• products made to order or clearly personalised;
• sealed products that are not suitable to be returned for reasons of health protection or hygiene, where the seal has been broken after delivery;
• hazardous materials or flammable substances;
• discounted or sale items, as far as permitted by law;
• gift cards.

3.2 The right of withdrawal does not apply where you are not acting as a consumer.

Article 4. Registering a return

4.1 You register your return in advance through customercare@eva-alert.com or info@eva-alert.com. When you register, you state which products you are returning and your order number.

4.2 Returns sent without prior registration are not accepted.

4.3 After we approve your registration, you receive further return instructions. In some cases we provide a return label.

4.4 You return the product as soon as possible, and at the latest within fourteen (14) days after you have reported your withdrawal, following the instructions you have received.

Article 5. Return address

5.1 Always follow the return instructions you receive after registering. The return address can change, and only the instructions provided after registration are leading. The return address is not an office address.

5.2 The current return address is:

Dorpsstraat 30,
1713 HJ Obdam
Netherlands

Article 6. Return costs

6.1 Unless stated otherwise, or unless we provide a return label, the direct cost of returning the product is yours.

6.2 Returns sent from abroad can take longer to arrive. The risk and the burden of proof for a correct and timely return rest with you, so we advise you to keep your proof of postage.

Article 7. Damaged, faulty or wrongly delivered products

7.1 If your product is damaged, faulty or wrongly delivered, contact us promptly through customercare@eva-alert.com, stating your order number and a clear description of the problem, so we can offer a suitable solution.

7.2 Where a complaint is justified, we either deliver the product again or refund the relevant part of the purchase price.

Article 8. Exchanges

8.1 Exchanges go through a return. You first return the original item under this policy. After we approve the return, you can place a new order.

Article 9. Refunds

9.1 After we receive and inspect your return, we let you know whether it is approved or rejected.

9.2 If your return is approved, we refund the relevant amount within fourteen (14) days of the day you reported your withdrawal. We may wait to refund until we have received the product, or until you have shown that you have returned the product, whichever is earlier.

9.3 In the case of a partial return, we refund only the amount of the returned product. If you chose a delivery method that is more expensive than the cheapest standard option, we do not refund the extra cost of that method.

9.4 We refund through the same payment method you used for the original transaction, unless you agree to another method. We do not charge any costs for the refund.

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Savoie B.V., trading as EVA Alert. Chamber of Commerce 85256331. Customer service: customercare@eva-alert.com.