Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unused and unworn

  • Be in the original packaging

  • Include proof of purchase (order confirmation or receipt)

How to start a return

To start a return, please contact us at info@eva-alert.com.
Returns sent without prior approval will not be accepted.

Return address

All returns must be sent to our fulfilment partner:

Rimco Fulfilment – Returns
Fluorietweg 14B
1812 RR Alkmaar
The Netherlands

Please note: this is our fulfilment return address. Returns sent to any other address cannot be processed.

If your return is approved, you will receive further instructions. In some cases, we will provide a return shipping label.
If you are returning an item from outside the Netherlands, delivery may take longer.

For any return-related questions, contact us at info@eva-alert.com.

Damages and issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@eva-alert.com so we can resolve the issue properly.

Non-returnable items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us.

Exchanges

The fastest way to receive another item is to return the original product. Once your return is approved, you may place a new order.

European Union cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 3 days of receipt, without providing a reason.
Returned items must be unused, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 7 business days have passed since approval, please contact info@eva-alert.com.